Warranty Policy
RECYCLEKART WARRANTY POLICY
1. Introduction
At Recyclekart, we are committed to delivering thoroughly tested, high-quality refurbished devices. Our warranty policy is designed to ensure a smooth and fair experience, while maintaining transparency and accountability.
Note: This policy applies only to purchases made directly from Recyclekart’s official website. For third-party platforms, refer to the respective marketplace's warranty terms.
2. Warranty Duration
Standard Coverage
All products include a 6 Months warranty from the date of delivery.
Extended Warranty
Customers may purchase extended warranty coverage of up to 1 years, if available at checkout.
3. What’s Covered
This warranty includes hardware defects or functional failures under normal use:
Keyboard or input device malfunctions
RAM or hard drive defects
Battery issues (only if significant degradation is due to manufacturing defect within 180 days)
Included accessories
4. What’s Not Covered
The following are not covered under warranty:
Software issues, updates, or configurations
Motherboard failure
Physical, water, or accidental damage
Consumables (e.g. battery wear due to usage)
Damage from misuse, power surges, or third-party accessories
Unauthorized repairs or modifications
Devices with removed/tampered serial numbers
Display Issues/Screen Damage
Hard Disk Non-Detection & Reporting Policy
Customers are required to inspect and test the hard disk immediately upon delivery.
In the event of a non-detection & physical damage issue, the complaint must be registered within 24 hours from the time of delivery. Any complaint raised after 24 hours will not be accepted or entertained.
To verify and process any claim, a clear and uninterrupted unboxing video (starting before opening the package and showing the product condition and testing process) is mandatory.
Please note that non-detection issues reported after 24 hours and any physical damage are not covered under this policy. All other eligible issues covered under our standard warranty terms will be duly reviewed, and appropriate resolution will be provided as per company guidelines.
We appreciate your cooperation in ensuring timely testing and proper documentation to facilitate smooth support.
5. Customer Cooperation & Troubleshooting Requirement
Before any replacement, customer cooperation is required:
Our support team will respond within 24 to 48 business hours.
A support executive will guide you through remote troubleshooting steps via call or video.
Full cooperation is mandatory. Many issues are resolved without needing a return or replacement.
📌 Note: Direct requests for replacement without troubleshooting will not be accepted.
6. Resolution Process
If the troubleshooting steps provided by our support team do not resolve the issue, the product will need to be sent to our warehouse for further inspection and repair/replacement.
The customer is required to send the product to our warehouse at their own cost. Pickup or reverse-pickup service is not available for warranty claims.
Before shipping, please securely pack the product and attach a paper mentioning your Order ID and the issue you are facing. This will help us process your warranty request efficiently.
Once the product is repaired/replaced, we will ship it back to you.
Service remains free during warranty, even if shipping is chargeable.
For ineligible claims, shipping and diagnostic charges may apply.
Important: Package Responsibility
Customers must ensure secure packaging when sending products.
Damage during transit due to poor packaging is not Recyclekart's responsibility.
8. Limitation of Liability
Recyclekart is not liable for:
Loss of data
Loss of productivity or time
Business or commercial losses
Any indirect, incidental, or consequential damages
Our total liability is limited to repair, replacement as outlined in this policy.
9. Proof of Purchase & Ownership
To claim warranty service, customers must:
Provide a valid invoice or order confirmation
Be able to verify ownership, especially in locked or inaccessible devices
10. Governing Law
This warranty policy is governed by the laws of India, and any disputes will fall under the jurisdiction of Delhi courts.
11. Policy Updates
Recyclekart may update this policy at any time without prior notice.
Check our website regularly for the most current version of the warranty policy.